We hope that you will be completely satisfied with your Ostomy Wrap/Belt
To request a Return Authorization within 3 days of your product arriving, click here.
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Please allow up to 10 business days from package delivery for us to receive and process your return. Please note that original shipping charges are non-refundable.
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Once an eligible return has been processed, we will notify you via email.
Awestomy Active tracks each product that is shipped and we are not responsible for return packages until they are marked as ‘Delivered’ by the carrier on the return tracking to our facilities.
Keep a record of your return package’s tracking number for the most up-to-date transit times.
Note we can only make returns or exchanges for used product only.